Citizen Charter

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e"–;+/If0f / hnfwf/ Joj:yfkg  ;DaGwL k/fdz{, k|fljlws ;Nnfx

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;]jfsf] k|s[tL x]/L tTsfn} jf  ! lbgb]lv !% lbg;Dd

of]hgf tyf sfof{Gjog zfvf . cg'udg tyf d"Nof+sg zfvfsf k|fljlws कर्मचारी

al/i7 hnfwf/ Joj:yfkg clws[t

-a=h Jo=c=_

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e"–;+/If0f / hnfwf/ Joj:yfkg ;DalGw ;fnj;fnL ;+rfng x'g] sfo{qmd

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k|fs[lts k|sf]k /f]syfdM uN5L÷klx/f] pkrf/, afof]OlGh= vf]nf÷vx/] lsgf/f ;+/If0f, ;]l8d]06 5]saf+w ;+/rgf lgdf{0f, cfsl:ds e";+/If0f,

k|fs[lts k|sf]k lkl8tn] :yfgLo tx -uf=kf=÷ g=kf=÷ j8f_ sf] l;kmfl/; ;fy ;fd'lxs lgj]bg k]z ug'{ kg]{ . klx/f] lkl8t hgtfn] klx/f] jf vf]nfsf] s6fgL b]lvg] t:aL/ ;d]t lgj]bgsf ;fy k]z ug'{kg]{ .

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k|fljlws lkmN8 k|ltj]bg k|fKt eP kl5 k|fyldstfsf] cfwf/df ;fna;fnL :jLs[t jflif{s sfo{qmd / sfo{of]hgfn] lgwf{/0f u/]sf] ;do, tTsfn} jf csf]{ cf=j df .

of]hgf tyf sfof{Gjog zfvf . cg'udg tyf d"Nof+sg zfvfsf k|fljlws sd{rf/L

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kfgL >f]t ;+/If0fM kfgL d'xfg ;+/If0f, ;+/If0f kf]v/L, l;d;f/ ;+/If0f

;DjlGwt pkef]Qmfx?n] ;fd'lxs lgj]bg / :yfgLo tx    -uf=kf=÷ g=kf=÷ j8f_ sf] l;kmfl/; k]z ug'{kg]{ .

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e"dL pTkfbsTj ;+/If0fM  v]tjf/L ;+/If0f, Ifltu|:t e"ld k'g?Tyfg, gbL psf; hUuf ;+/If0f, kmnkm"n,3f+;, 8fn]3f+; /f]k0f

k|efljt / OR5's ls;fgx?n] ;fd'lxs ?kdf dfu lgj]bg, :yfgLo tx -uf=kf=÷ g=kf=÷ j8f_ sf] l;kmfl/; . lghL hUufdf sfo{qmd ;+rfng ug'{ kg]{ eP nfnk'hf{sf] gSsn cfjZos kg]{ .

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ljsf;sf k"j{wf/ ;+/If0f

;8s kfvf] ;+/If0f, l;+rfO s"nf] ;+/If0f, ;]N6/ a]N6, e";+/If0fd}qL kbdfu{ jgfpg k/]df pkef]Qmfx?sf] ;fd'lxs lgj]bg, :yfgLo tx -uf=kf=÷ g=kf=÷ j8f_ sf] l;kmfl/; ;fy k]z ug'{ kg]{ .

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सूक्ष्म hnfwf/ k|b{zg :yn :yfkgf

s'g} ;+j]bgzLn ;fgf hnfwf/ If]qnfO{ gd'gf :yn jgfpg rfx]df ;fd'lxs lgj]bg / -uf=kf=÷ g=kf=÷ j8f_ =sf] l;kmfl/; k]z ug{'[  kg]{ .

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;+/If0f cfod'ns sfo{qmd

O{R5's d]xgtL ls;fgx?n] ;fd'lxs lgj]bg / uf=kf=÷ g=kf=÷ j8f_sf] l;kmfl/; k]z ug'{kg]{ .

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e" ;+/If0f संबन्धी  tflnd

sfo{qmddf k/]sf e" ;+/If0f pkef]Qmf ;d"xnfO{ hfgsf/L u/fPkl5 ;d"xn] lg0f{o ul/ JolQm 5gf}6 ul/ l;kmfl/; ;fy k7fPdf ;xefuL u/fpg ;lsg] .

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rfn' cf=j= jf csf]{ cf=j=sf] :jLs[t jflif{s sfo{qmd / jflif{s sfo{ of]hgfn] lgwf{/0f u/]sf] ;do

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ljBfnodf ;+/If0f lzIff

s'g} klg kflnsf jf ljBfnon] cfkm\gf] ljBfnodf ;+/If0f lzIffsf] cfjZostf k/]df dfUg ;Sg] .

sfo{qmd / ljBfnosf] k|lta4tfsf] cfwf/df rfn' cf=j= df jf csf]{ cf=j= df

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;+/If0f lbj;÷;df/f]x

r]tgfd"ns ?kdf ljleGg ;+/If0f lbj;, ;df/f]x dgfpg rfx]df k|ltj4tf ;lxtsf] lgj]bg lbg' kg]{ .

k|ltj]bgsf] cfwf/df rfn' cf=j= df jf csf]{ cf=j= df

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lj?jf pTkfbg÷lj?jf vl/b÷ ljt/0f

JolQmut jf ;d"xut ?kdf lgj]bg k]z ug'{ kg]{ .

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lj?jf eP ;Dd rfn' cf=j= df g} geP csf]{ cf=j= df

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k|rf/ k|;f/ ;fdfu|L pTkfbg÷ vl/b÷ljt/0f

df}lvs ?kdf jf lnlvt ?kdf lgj]bg lbO{ dfu ug{ ;Sg]

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;fdfu|L eP rfn' cf=j= df g}

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dd{t tyf ;'wf/

pkef]Qmfx?n] e" tyf hnfwf/ Joj:yfkg sfof{no kj{tsf] ;xof]udf ;DkGg u/]sf ;+/If0f sfo{x?sf] dd{t ;'wf/ ug{ ;xof]u rflxPdf ;DjlGwt pkef]Qmf ;ldltn] lnlvt lgj]bg lbg' kg]{ .

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k|fljlws lkmN8 k|ltj]bg k|fKt eP kl5 k|fyldstfsf] cfwf/df rfn' cf=j= jf csf]{ cf=j df

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e";+/If0f ;+aGwL cGo sfo{qmdx?

 ;d:ofaf6 lkl8t hgtf jf OR5's ls;fgx?n] ;fd'lxs ?kdf dfu lgj]bg,  :yfgLo tx -uf=kf=÷ g=kf=÷ j8f_  sf] l;kmfl/; .

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k|fljlws lkmN8 k|ltj]bg k|fKt eP kl5 k|fyldstfsf] cfwf/df rfn' cf=j= jf csf]{ cf=j df :jLs[t jflif{s sfo{qmd / jflif{s sfo{ of]hgfn] lgwf{/0f u/]sf] ;do

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